My story
I fixed it for a friend first
My career has centered on how teams learn, line up and get work done at scale. As a Former Learning Operations Specialist at Uber, I worked on operational readiness and site launches: rolling out onboarding across more than 20 sites, building train the trainer programs, writing SOPs and digging into the root cause whenever the numbers slipped.
Then a close friend's sales business started growing faster than its training could keep up. Senior closers were pulled off the field to shadow new hires. New reps lacked the basics. Early turnover was climbing. I stepped in for what was supposed to be a quick fix.
We mapped the customer lifecycle, wrote short field SOPs, replaced ad hoc shadowing with targeted learning modules and hired for quality over volume. The business stabilized. That one project became the blueprint for Bevel & Sloane.
Taylor Salamanca