Operations help for firms in the Loop

Doing business in the chicago Loop

The Loop is Chicago's central business district and one of the densest concentrations of office based firms in the Midwest: law and accounting practices, agencies, consultancies, financial firms, staffing companies and the corporate offices of larger businesses. Many teams now work hybrid, with some people downtown a few days a week and others fully remote.

That mix creates specific problems. Knowledge that used to pass across a desk now has to be written down. New hires join a team they rarely see in person. And senior people, the ones billing the most, spend their days answering process questions.

Who we work with here

Typical Loop clients are firms where expertise is the product and onboarding is the bottleneck.

• Professional services: accounting, law, agencies and insurance
• Staffing agencies: recruiter onboarding and desk SOPs
• Contact centers: agent onboarding, nesting and QA
• Property management: office to field handoffs

Bottlenecks we see most

• Partners and senior staff are the help desk.
• Hybrid onboarding: new hires learn by asking people they rarely see.
• Client intake differs by partner or team.
• A retiring partner holds relationships and know how nobody else has.
• Software bought for the move to hybrid is barely used.

See tribal knowledge and owner dependency for the fixes.

How it works from Chicago

We are based in Chicago and work with companies across the US. Engagements run on a steady weekly rhythm: 10 to 12 dedicated hours, one 60 minute executive calibration by video, and a dedicated Slack channel with 24 business hour triage. Shadowing can happen on video, through screen recordings and phone walk throughs of field work. If in person time in the Chicago area would help, raise it in your discovery session and it can be planned into the scope.

Questions owners ask