Doing business in Rosemont
Rosemont is a small village with an outsized role in the regional economy. It sits next to O'Hare International Airport and is home to the Donald E. Stephens Convention Center, a dense cluster of hotels, an entertainment district and outlet shopping. Around it are air cargo, logistics and corporate office operations tied to the airport.
Hospitality and event businesses here staff up and down with the calendar. A big convention week can mean dozens of new or temporary staff who must deliver the same service as your veterans. Sales teams book events that operations has to deliver exactly as promised.
Who we work with here
Rosemont clients are often hospitality, event, logistics and customer service operations.
- Hospitality and restaurants: fast crew onboarding and service standards
- Air cargo and logistics: task SOPs and shift handoffs
- Customer service teams: agent onboarding and QA
- Staffing: event and temp staffing workflows
Bottlenecks we see most
- Event weeks that overwhelm training.
- Sales promises that operations learns about too late.
- Service that varies by shift.
- Temporary staff with no standard first shift plan.
Related: broken handoffs and inconsistent quality.
How it works from Chicago
We are based in Chicago and work with companies across the US. Engagements run on a steady weekly rhythm: 10 to 12 dedicated hours, one 60 minute executive calibration by video, and a dedicated Slack channel with 24 business hour triage. Shadowing can happen on video, through screen recordings and phone walk throughs of field work. If in person time in the Chicago area would help, raise it in your discovery session and it can be planned into the scope.
Questions owners ask
Do you work with hotels and event companies?
Yes, with operations of about 10 to 250 people on onboarding, service standards and sales to operations handoffs.
Can you help with temporary or seasonal staff?
Yes. A one page first shift plan, a buddy and short modules with sign offs are the core.
Do you work near O'Hare?
We are Chicago based and work across the area and the US, remotely by default.
What does it cost?
Four tiers from $4,500 to $7,500 a month. The two week diagnostic is $5,000 and fully credited toward a 3 or 6 month engagement.
The Prelude
3 months, from $4,500 a month
Most local engagements start with a free business checkup, then the two week diagnostic or The Prelude.
Not sure yet? Start with the 2 week Operational Diagnostic, $5,000 and fully credited if you continue.
